We’ve updated our outage map!
LREC’s outage map software has been updated and outage communication has changed. Outages are reflected by colored dots on our outage map. The dot color coordinates with the map legend and indicates how many members are without power. When hovering over the outage dot, you can see the townships affected, along with outage details and any comments LREC may attach to that outage.
Stay Informed Here
When severe weather hits, get the latest outage information by viewing LREC’s outage map, outagemap.lrec.coop, or by signing up for SmartHub outage notifications. If you sign up for SmartHub notifications, you will be texted and/or emailed whenever your service address(es) experiences an outage, planned or unplanned.
SmartHub Outage Notification Sign Up Instructions
Log into your SmartHub account and click on the "Notifications" tab and select "Manage Notifications."
Select what notifications you would like to receive and how you would like to receive them, then click "Save Settings."
HOW TO REPORT AN OUTAGE
Before you report the outage, please verify that you haven’t blown a fuse or tripped a circuit breaker.
Members can report an outage through their SmartHub account or by calling (800) 552-7658. If calling, be prepared to provide as many details as possible. It is also extremely important that we have your correct phone number(s) on file. These numbers identify your account.
Please report an outage if experiencing the following:
- An outage lasting longer than a few minutes
- An electrical safety hazard
You may be directed to our Interactive Voice Response (IVR) system if the outage is widespread. The automated IVR system will prompt you to enter and provide your outage information. Please speak your responses or enter the outage information using your key pad. The automated system also asks if you have specific details about the outage such as a broken pole, tree on the line, wires down, or partial power.
HOW WE RESTORE POWER
Outages occur for a number of reasons. In the event of a large or widespread outage, we prioritize repairs in order to get the largest number of customers back on first.
- First, we check and repair any damaged transmission lines. These are the lines that bring power to our electrical system.
- Equipment or line repairs at substations will be done next in order to transfer power from transmission lines to the main distribution lines throughout our service area.
- After the substations are repaired, we turn our attention to our main distribution lines, and then to tap lines, which carry electricity from the main distribution lines to smaller groups of customers.
- Once all distribution lines and tap lines are repaired, we begin working on service lines, which typically bring power to only one or two locations.
Restoring power during inclement weather or after a large accident can be a big job. Lake Region Electric maintains a 24-hour, 365 day-a-year dispatch center so if you should lose power, be assured we are working as quickly as possible to get your lights back on.
Here are photos of some of the issues our crews needed to address in the aftermath of the Memorial Day storm. Click photos to see full-size versions.